FREE Customer Support And Engagement Resources
Unlock FREE editable customer support and engagement resources to improve your business’s ability to meet and exceed your customer’s expectations. Leverage these free customer support & engagement resources to help support your business. Attract, engage and convert customers. These resources are tailored to save you time, money, and effort, ensuring you focus on what truly matters—building a thriving business.
Customer Empathy S.W.O.T. Worksheet
Access it now and click the ‘use this template for a new design button’ to start. You can customise the template to help you quickly identify how to successfully frame your sales approach to convert a prospect to a customer.
Customer Empathy Map
Access it now and click the ‘use this template for a new design button’ to start. You can customise the template to create an emotional profile of your customer. The Customer Empathy Map can form part of a survey, Q&A competition entry, quiz, or interview process.
Customer Pain Points Worksheet
Access it now and click the ‘use this template for a new design button’ to start. You can customise the template to review your customer pain points regularly to understand where to improve your offering to keep existing customers and attract new customers.
Customer Segment Profiling Worksheet
Access it now and click the ‘use this template for a new design button’ to start. You can customise the template to understand your customer segment better. It’s essential to explore the following categories and their relationships with each other.
360 Degree Customer Persona Worksheets
Access it now and click the ‘use this template for a new design button’ to start. You can customise the template to discover each customer’s VIBE, which allows you to refine your brand messaging to respective audiences.
Customer Opportunity Score Card
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Customer V.I.B.E Profiling Guideline
Access it now and click the ‘use this template for a new design button’ to start. You can use the guideline and customise the template to ensure that your business strategy aligns with your customers, starting by creating a value statement for each customer persona.
Reputation Building – Search Engine Worksheets
Access it now and click the ‘use this template for a new design button’ to start. You can use the worksheets to discover where customers find and review your brand. Search engines are where the power of reviews plays a vital role in your business’ success.
Target Customer Journey Mapping
Access it now and click the ‘use this template for a new design button’ to start. You can use the mapping tool to customise the template using the customer’s VIBE as your barometer to gauge the best way to prospect, convert and retain customers.